At Orbit Technology System, we stand behind the quality and reliability of our products. We are committed to providing our customers with exceptional service, ensuring that your purchases remain in excellent working condition. This page details our warranty policy and repair services to help you understand your rights and options should you encounter any issues with your product.

Warranty Policy

Standard Warranty Coverage

All products purchased from Orbit Technology System are covered by a standard manufacturer’s warranty, which ensures protection against manufacturing defects and workmanship issues. The warranty duration varies by product category and manufacturer, but the typical coverage includes:

• Electronics & Accessories: 3 months to 1 year (varies by brand) limited warranty
• Storage Devices: 1 to 2 years warranty (varies by brand)
• Computer Peripherals: 3 months to 1 year warranty (varies by brand)
• Networking Equipment: 3 months – 1 year warranty (varies by brand)
• Gaming Accessories: 1 year warranty (varies by brand)

Previously Owned (Used/Refurbished) Products

• Laptops & Desktops – 3 months shop warranty 

• Accessories & Peripherals – 1 months shop warranty 

• Networking & Smart Devices – 1 months shop warranty 

• Other – As specified on the product page

Warranty Eligibility

To qualify for warranty service, the following conditions must be met:

• The product must have been purchased from Orbit Technology System.
• The warranty must still be within the valid period.
• The issue must be due to a manufacturing defect, not due to misuse, accidents, unauthorized repairs, or normal wear and tear.
• A valid proof of purchase (invoice/receipt) must be presented when making a claim.

What is Covered?

• Manufacturing defects in materials or workmanship

• Performance failures under normal usage conditions

• Non-functional components due to internal malfunctions

What is Not Covered?

• Physical damage caused by mishandling or accidents

• Damage due to improper installation, modifications, or unauthorized repairs

• Issues caused by software malfunctions, viruses, or incompatibility

• Normal wear and tear, including cosmetic damage

• Loss or theft of the product

Warranty Claim Process

If your product is covered under warranty and is experiencing a malfunction, follow these simple steps to initiate a warranty claim:

• Check the Warranty Period – Verify that your product is still within the eligible warranty period.
• Contact Customer Support – Reach out to our support team via [email protected] or call our helpline.
• Provide Proof of Purchase – Submit a copy of your invoice or receipt.
• Describe the Issue – Explain the problem in detail and include any relevant images or videos.
• Ship the Product (if required) – If our team determines that physical inspection is necessary, we will guide you through the return process.
• Repair or Replacement – If the issue falls under warranty coverage, we will either repair or replace the product free of charge.

Repair Services

If your product is outside the warranty period or the issue is not covered under warranty, you may still benefit from our repair services. We offer professional repair solutions for a wide range of electronic and computing products.

Types of Repairs Offered

• Hardware Repairs – Fixing defective components, replacing faulty parts

• Software Troubleshooting – Resolving system crashes, virus removal, software updates

• Screen & Display Fixes – Replacing cracked screens, display malfunctions

• Battery & Charging Issues – Battery replacements, charging port repairs

• Computer Services – Repair all type of laptops and computers. Book Now
• TV Services – Repair all kind of TVs. Book Now

Repair Process

1. Request a Diagnosis – Contact us to describe the issue, and our technicians will assess the problem.

2. Receive a Repair Estimate – We will provide a repair quote including parts and labor costs.

3. Approval & Service – Once approved, our certified technicians will carry out the necessary repairs.

4. Quality Testing – Every repaired product undergoes a series of quality checks to ensure full functionality.

Contact Us

For any warranty or repair-related queries, please reach out to our support team:

• Email: [email protected]
• Phone: +971 641 6444
• Live Chat: Available on WhatsApp Us
• Visit Us: Find the nearest service center here

At Orbit Technology System, we are dedicated to ensuring that your products function optimally and last longer. Whether it’s a warranty claim or a repair service, our team is here to assist you every step of the way!