Shipping & Returns

At Orbit Technology System, we strive to provide seamless and reliable shipping services while ensuring a hassle-free return process for our valued customers. Our Shipping & Returns Policy outlines the details of our delivery methods, estimated timelines, shipping charges, and return eligibility to make your shopping experience as convenient as possible.

Shipping Policy

Shipping Methods & Delivery Timeframes

We offer multiple shipping options to cater to your needs. The estimated delivery time depends on your location and the chosen shipping method. Below are our standard shipping options:

Standard Shipping: Estimated delivery within 2-7 business days.

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, carrier delays, or public holidays.

Shipping Charges

Shipping charges are calculated based on the destination, weight, and size of the order. The final shipping cost will be displayed at checkout. We may offer free shipping promotions on certain orders or products, subject to terms and conditions.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Returns & Refunds

Return Eligibility

We accept returns within 7 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:

The product must be unused and in its original packaging.
All accessories, manuals, and warranty cards must be included.
The item should be in the same condition as received, without any physical damage or alterations.
Certain items such as software, digital downloads, and perishable goods may not be eligible for returns.
Your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, sale items cannot be refunded.
Refunds will be processed only after the returned item has been received and inspected.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact our Customer Support team with your order details and reason for return from the order menu on your account.
Our team will review your request and provide a return authorization along with shipping instructions.
Pack the item securely and send it back using the recommended courier service.
Once we receive the returned product, our team will inspect it and process the refund or replacement accordingly.

Refund Process

Once the returned item is received and inspected, refunds will be processed to the original payment method. Refund processing may take 5-15 business days, depending on your bank or payment provider.

Exchanges & Replacements

If you receive a defective or damaged product, you may request an exchange or replacement. Please contact our support team within 7 days of receiving the order for assistance.

Non-Returnable Items

The following items are not eligible for returns or refunds:

Downloadable software and digital content
Personalized or custom-made products
Items that have been used, altered, or damaged by the customer
Clearance or final sale items

Damaged or Missing Items

If your order arrives damaged or has missing items, please report it to us within 48 hours of delivery. We will work with you to resolve the issue promptly.