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Payment Information
What payment methods do you accept?
We accept major credit and debit cards, and digital wallets for a seamless shopping experience.
Is my payment information secure?
Yes, we use advanced encryption and secure payment gateways to protect your personal and financial details.
Do you offer Cash on Delivery (COD)?
Currently, we do/do not offer COD, but you can check during checkout for availability in your region.
Why was my payment declined?
Payment may be declined due to insufficient funds, incorrect details, or bank restrictions. Please check with your provider.
Can I get an invoice for my order?
Yes, an invoice is automatically sent to your email after a successful payment and delivery. You can also download it from your account.
Order & Billing
How do I track my order?
Once your order is shipped, you will receive a tracking link via email to monitor its status.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they are processed. Contact our support team as soon as possible.
What should I do if I receive an incorrect or damaged item?
Please report the issue within 48 hours of delivery with photos, and we will arrange a replacement or refund.
Why am I being charged extra on my order?
Additional charges may include taxes, shipping fees, or customs duties based on your location.
Do you provide bulk order discounts?
Yes, we offer special discounts on bulk purchases. Contact our sales team for details or visit our store.
Shipping & Delivery
How long does shipping take?
Standard delivery takes 3-7 business days. Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, carrier delays, or public holidays.
Do you offer international shipping?
We ship inside UAE only. Delivery times may vary based on location.
How can I track my shipment?
You will receive a status email once your order is dispatched.
What happens if I miss my delivery?
The courier will attempt re-delivery. If undelivered, the package may be returned to us.
Can I change my shipping address after placing an order?
Address changes are possible before shipment. Contact us immediately.
Returns & Refunds
What is your return policy?
Returns are accepted within 7 days if the item is unused and in original packaging. Read more: click here
How do I request a return or refund?
Log in to your account, go to ‘Orders,’ select the item, and submit a return request with a reason.
Are shipping charges refundable?
Shipping fees are non-refundable unless the return is due to an error on our part.
How long does it take to process a refund?
Refunds are processed within 5-15 business days after receiving the returned item and accepted your request.
Can I return part of a bulk order?
Yes, specify the item name and reason in the return request description.
